Contact & support

Contact

Operator: GlobalHashtag

Email support: tazic@globalhashtag.com

Basic setup checks

• Allow notifications so alarm alerts can appear reliably.
• Allow full-screen alerts and lock-screen display behavior where your device requires it for alarm visibility.
• Allow usage access if you want app activity in the timeline.
• Disable battery optimization if monitoring stops while the screen is off.
• Allow camera only if you enable photo capture.

Common issues

• If monitoring stops, confirm the app can run in the background.
• If the alarm screen does not appear, check notification, full-screen alert, and lock-screen display settings.
• If photos are missing, confirm camera permission is still granted.
• If history is empty, confirm a protection mode was enabled before the event.
• If charger alerts do not start, connect the charger before enabling charger protection.

Billing

Tazic PRO is a one-time purchase handled through Google Play. If Pro does not appear active after purchase, use the in-app restore option first.

View Google Play order history

If the issue continues, contact support and include your Play order information.

Privacy and ads

• The free version of Tazic may show ads. Tazic PRO is intended to remove ads from the in-app experience.
• If your region requires ad consent or privacy choices, the app may show a consent or privacy message before ads are requested.
• If a privacy choices entry is available in the app settings, use that first for ad-related preference changes on the current device.
• Use the in-app controls first for history deletion, reset, restore purchases, and privacy choice changes where available.

Policy links

• Privacy policy
• Terms of service

Privacy requests

Use the product support email shown on this page. State whether your request concerns access, correction, deletion, processing suspension, or consent withdrawal, and the information involved. Do not send app content, PINs, backup keys, passwords, or payment card details. We will explain verification needs and any lawful limits. See the Privacy Policy for retention and request procedures.